Contact information

Contact Information

For questions about products, orders, shipping, returns, refunds, or privacy, please contact us by email:

Store Name: 覇気猫
Website: hakineko.com
Email: wulihong0420@outlook.com

We normally respond within 1–2 business days, excluding weekends and public holidays.

For order-related inquiries, please include your order number and the email address used to place the order. Requests to change or cancel an order are not guaranteed once preparation, production, or shipping has begun.

For returns, you must contact us and receive written approval before sending any item back. We will provide the authorized return address and instructions after approval. Do not return items to the address shown on the original parcel. Unauthorized returns or items sent to an incorrect address may be refused and may not qualify for a refund, subject to applicable law.