Return and Refund Policy

Last updated: July 23, 2026

Thank you for shopping at 覇気猫.

We offer a 30-day return-request period. Unless a longer period is required by applicable law, you must contact us within 30 days after receiving your order to request a return.

Submitting a return request does not automatically mean that the return has been approved. All returns must be reviewed and authorized by us before any item is shipped back.

1. Return Eligibility

To qualify for a return, the item must:

• Be in the same condition in which it was received.

• Be unused, unworn, unwashed, unaltered, and undamaged.

• Be free from stains, odors, pet hair, cosmetics, bodily fluids, smoke, perfume, and other signs of use.

• Include all original tags, accessories, protective materials, and packaging.

• Be suitable for resale.

• Be accompanied by the order number, receipt, or other valid proof of purchase.

To request a return, please contact:

Email: wulihong0420@outlook.com

Your request should include:

• Your order number.

• The item you wish to return.

• The reason for the return.

• Clear photographs of the complete product.

• Any other information reasonably requested by our support team.

After reviewing your request, we will inform you whether the return has been approved. If approved, we will provide the authorized return address, packaging requirements, return deadline, and shipping instructions.

Approved returns must normally be shipped within 7 calendar days after authorization unless we agree otherwise or applicable law requires a longer period.

Do not send any item back without prior written approval.

Do not return an item to the sender address, warehouse address, or address shown on the original parcel. The authorized return address may vary depending on the product, destination, supplier, or fulfillment location.

Unauthorized returns may be refused, may not be identifiable, and may not qualify for a refund. We are not responsible for items returned to an incorrect or unauthorized address.

The customer remains responsible for the returned item until it is delivered to and accepted at the authorized return address. We strongly recommend using tracked shipping and retaining the shipping receipt.

2. Change-of-Mind Returns and Incorrect Selections

For returns caused by a change of mind, personal preference, or an incorrect selection made by the customer, including the wrong:

• Character or design.

• Version.

• Fabric.

• Size.

• Product type.

• Quantity.

• Shipping address.

The customer is responsible for all return-related costs, including return shipping, packaging, tracking, insurance, customs charges, duties, taxes, and other applicable fees.

Original shipping charges are non-refundable unless:

• The return is caused by our confirmed error.

• The item is confirmed to be defective or materially different from the order.

• Applicable law requires otherwise.

For orders advertised with free shipping, the actual outbound shipping cost paid to deliver the order may be deducted from the refund where permitted by applicable law.

Discounts, promotional codes, reward points, gift balances, and other non-cash benefits have no cash value and will not be refunded separately.

Failure to review the selected design, version, fabric, size, product description, or order information before purchase is not considered a product defect or seller error.

3. Damaged, Defective, Missing, or Incorrect Items

Please inspect your order promptly after delivery.

If an item is defective, seriously damaged, missing, or materially different from the product, design, version, fabric, or size ordered, contact us as soon as reasonably possible. We recommend contacting us within 7 days after delivery so that shipping damage and fulfillment issues can be investigated efficiently. This recommended reporting period does not limit any mandatory rights available under applicable law.

Where reasonably available, please provide:

• Your order number.

• A detailed description of the issue.

• Clear photographs of the complete product.

• Close-up photographs of the defect, damage, or incorrect item.

• Photographs of the outer packaging.

• A photograph of the shipping label.

• An unboxing video, if available.

Please do not use, wash, alter, repair, discard, or destroy the item before we complete our review. Doing so may prevent us from verifying the issue and may affect the available resolution.

If the issue is confirmed to have resulted from our error, a manufacturing defect, or shipping damage, we will provide an appropriate solution consistent with the circumstances and applicable law. The solution may include:

• Replacement.

• Exchange.

• Repair.

• Partial refund.

• Full refund.

When a return is required because of a confirmed error or defect on our side, we will cover reasonable authorized return shipping costs.

The following are generally not considered defects when they fall within the tolerances clearly disclosed on the product page and do not materially affect normal use:

• Minor color differences caused by screens, lighting, fabric texture, or printing methods.

• Measurement differences of approximately 1–3 cm.

• Minor differences in print placement, cropping, alignment, stitching, or seam position.

• Slight variations between production batches.

• Temporary packaging or textile odors that normally reduce after appropriate airing.

• Differences resulting from the customer selecting the wrong design, version, fabric, or size.

4. Non-Returnable Items and Return Exceptions

The following items or circumstances are generally not eligible for return, exchange, or refund, except where applicable law requires otherwise:

• Products specially customized or personalized according to the customer’s instructions.

• Products made using customer-provided images, names, text, measurements, or specifications.

• Items that have been used, worn, washed, cleaned, altered, repaired, cut, damaged, or stained.

• Items showing odors, pet hair, cosmetics, smoke, perfume, bodily fluids, or other signs of use.

• Items missing original tags, accessories, protective materials, or packaging.

• Items that cannot be safely or reasonably resold.

• Gift cards.

• Digital products that have already been delivered or accessed, where permitted by law.

• Sealed goods that are unsuitable for return for health-protection or hygiene reasons after the seal has been broken, where permitted by law.

• Items clearly marked as final sale or non-returnable before purchase, subject to applicable law.

• Items returned without prior authorization.

• Items sent to an incorrect or unauthorized return address.

• Items returned after the approved return deadline.

• Items damaged because of inadequate return packaging.

• Items that no longer satisfy the eligibility requirements stated in this policy.

Standard products that are printed or manufactured after an order is placed are not automatically treated as personalized goods solely because they are made after purchase. However, products made according to the customer’s individual instructions or specifications may be excluded from return where permitted by applicable law.

Sale and promotional items remain subject to the return conditions displayed on the relevant product page. Participation in a sale or promotion does not remove any consumer right that cannot legally be excluded.

5. Exchanges

We generally do not provide direct exchanges for change-of-mind returns or customer selection errors.

The fastest way to obtain a different design, version, fabric, or size is to:

1. Request an authorized return for the original item.

2. Wait for the return to be approved.

3. Place a new order for the preferred item.

The new order is subject to the current price, stock availability, shipping rate, production time, and promotional conditions.

If the original item is confirmed to be defective, damaged, missing, or incorrect, we may arrange a replacement or exchange where appropriate.

6. European Union 14-Day Right of Withdrawal

If an order is delivered to a consumer in the European Union and the transaction is covered by applicable EU consumer law, the consumer generally has the right to withdraw from the purchase within 14 days after receiving the goods without providing a reason.

To exercise this right, the customer must send us a clear withdrawal request before the 14-day period expires.

The customer must return the goods without undue delay and generally no later than 14 days after informing us of the withdrawal, unless applicable law provides otherwise.

The customer is responsible for the direct cost of returning the goods where this responsibility was disclosed before purchase, unless:

• We have agreed to cover the cost.

• The return is caused by a confirmed defect or seller error.

• Applicable law requires us to cover the cost.

The customer may inspect the item only to the extent reasonably necessary to establish its nature, characteristics, and functioning. We may reduce the refund to reflect any loss in value caused by handling beyond what would normally be permitted in a physical store.

The statutory withdrawal right may not apply to:

• Goods made according to the customer’s specifications.

• Clearly personalized goods.

• Sealed goods unsuitable for return for health-protection or hygiene reasons after the seal has been broken.

• Other products excluded under applicable law.

For an eligible EU withdrawal, we will reimburse payments required by applicable law, including the cost of the least expensive standard delivery method offered for the original order.

Additional delivery costs resulting from the customer choosing a delivery method more expensive than the least expensive standard delivery option are not refundable.

We may withhold reimbursement until:

• We receive the returned goods; or

• The customer provides satisfactory evidence that the goods have been sent back,

whichever occurs first.

Our commercial 30-day return-request period does not reduce or replace any mandatory EU consumer rights.

7. Refunds

After receiving the returned item, we will inspect it and notify you whether the refund has been approved, partially approved, or rejected.

A return being delivered to the authorized address does not automatically guarantee a full refund. The item must still satisfy the requirements of this policy.

If approved, the refund will normally be issued to the original payment method within 10 business days after approval, unless applicable law requires a different deadline.

Depending on the reason for the return, the condition of the item, and applicable law, the refund may be reduced by or exclude:

• Return shipping costs payable by the customer.

• Actual outbound shipping costs, including for orders originally advertised with free shipping, where legally permitted.

• Customs duties, import taxes, brokerage charges, and carrier fees.

• Non-refundable payment, currency-conversion, or third-party service fees where permitted by law.

• Loss in value caused by use, washing, damage, alteration, odors, stains, missing parts, or inadequate packaging.

• Additional delivery costs above the least expensive standard delivery option.

• Other reasonable costs directly caused by the customer’s return or order error, where permitted by law.

Refunds are issued only to the original payment method unless we expressly agree otherwise.

Banks, card issuers, and payment providers may require additional time to process and post the refund after it has been issued.

If more than 15 business days have passed since we confirmed that a refund was issued and you have not received it, please contact:

Email: wulihong0420@outlook.com

8. Order Changes and Cancellations

Orders may enter preparation, printing, production, or fulfillment shortly after they are placed.

Requests to change or cancel an order are not guaranteed.

Please contact us immediately if you need to change:

• Shipping information.

• Product design.

• Version.

• Fabric.

• Size.

• Quantity.

• Other order details.

Once production, customization, printing, or shipment has begun, we may be unable to change or cancel the order.

Personalized or customer-specific products may become non-cancellable once production begins, where permitted by applicable law.

If an order has already shipped, any return will be handled under this Return and Refund Policy.

Nothing in this section limits any cancellation or withdrawal right that cannot legally be excluded.

9. Incorrect Addresses, Refused Deliveries, and Unclaimed Packages

Customers are responsible for providing a complete and accurate shipping address before placing an order.

We are not responsible for delays, losses, or additional costs caused by:

• Incorrect or incomplete addresses.

• Missing apartment, unit, building, or postal information.

• Incorrect recipient names.

• Failure to collect a package.

• Refusal of delivery.

• Failure to respond to the carrier or customs authority.

• Unpaid import duties or taxes.

Refusing delivery or failing to collect a package does not automatically qualify as an approved cancellation or return.

If a package is returned to us because of an incorrect address, refusal, non-collection, unpaid customs charges, or another customer-related reason, we may:

• Require payment of additional shipping costs before reshipment.

• Refund the remaining eligible amount after deducting actual shipping, handling, return, customs, and processing costs.

• Decline reshipment where the item is personalized, damaged, abandoned, or otherwise non-resalable.

All such actions remain subject to applicable law.

10. Lost or Delivered Packages

If tracking shows that a package is still in transit, please allow the carrier reasonable time to complete delivery.

If tracking shows that a package has been delivered but you cannot locate it, please:

• Check with household members, neighbors, reception areas, lockers, and local delivery offices.

• Confirm that the shipping address entered at checkout was correct.

• Contact the carrier and request delivery confirmation.

We will reasonably assist with carrier investigations. However, a package marked as delivered does not automatically qualify for a replacement or refund unless the package is confirmed lost, misdelivered because of our error, or applicable law requires otherwise.

11. Fraudulent or Abusive Return Activity

To the extent permitted by law, we reserve the right to reject, restrict, or investigate return and refund requests involving suspected:

• Fraud.

• False or misleading claims.

• Tampered products or evidence.

• Repeated excessive returns.

• Return of a different item.

• Use of altered or unrelated photographs.

• Abuse of promotions or payment disputes.

• Deliberate product damage.

• Other misuse of this policy.

We may request additional identification, photographs, video evidence, shipping records, or other reasonable information before approving a return or refund.

Nothing in this section limits mandatory consumer rights.

12. Applicable Consumer Rights

Nothing in this policy excludes, limits, or overrides any mandatory consumer right that cannot legally be waived under the laws applicable to the customer’s country or region.

If any provision of this policy conflicts with mandatory applicable law, the mandatory legal requirement will prevail, and the remaining provisions will continue to apply to the fullest extent permitted.

Contact Information

Store Name: 覇気猫
Website: hakineko.com
Email: wulihong0420@outlook.com

To obtain the correct return address, submit a return request using the email address above. After the request has been reviewed and approved, we will provide the authorized return address and return instructions.